Contact channels
We acknowledge support requests within three business days. Urgent security reports are prioritized.
Product support
Setup, projects, Agent connections, recovery, and product questions.
support@crewkin.aiBilling
Cancellation, refund, receipt, plan, and billing-account questions.
support@crewkin.aiPrivacy and security
Data-rights requests, privacy questions, abuse, and security reports.
support@crewkin.aiCompany inquiries
Partnership, media, procurement, and legal correspondence.
support@crewkin.aiInclude these details
Send the email address on your Crewkin account, the affected project or Agent name, approximate time, app version, and a concise description. For billing, include the transaction or receipt ID but never send a full card number or password.
Business information
Service: Crewkin
Legal operator: Beijing Ginkgo Fruit Investment Management Co., Ltd.
Registered address: 201A, Tianqin Business Building, South District, No. 46, Zhongguancun South Street, Haidian District, Beijing